Level 1 Support
1. Understand the main content management concepts in SharePoint.
These are check in/out, version control (even though it is not enabled), approval/feedback workflows and how to recover deleted items from the recycle bin.
2. Understand the main structural terminology in SharePoint
These are Document Libraries, Lists, Columns and Views
There are relevant free online courses here like “SharePoint Document Libraries 1: Introduction to Sharing Files”
http://office.microsoft.com/en-us/training/CR102146081033.aspx?stt=1
Level 2 Support
Understand the concepts of access management in SharePoint
These are SharePoint Groups and Roles, inheritance, item level permissions and the principle of least privilege.
Understand the broader structural concepts in SharePoint
These include Site Collections, Quotas, Subsites, the Site collection Recyle bin.
Training is available here, not free, but a good course: https://www.microsoftelearning.com/eLearning/courseDetail.aspx?courseId=74137
Level 3 Support
This level requires knowledge of the SharePoint platform as a whole:
Manage SharePoint operations in MOSS 2007 by configuring farm topology and services, global configuration options, and SSO.
Describe the global settings available for a Web application, considerations for managing the session state for SSPs, and the best practices for managing site collections.
Describe user profiles, user profile properties, profile policies, and global settings and solutions offered by a My Sites site in MOSS 2007.
Configure audiences to target content in MOSS 2007.
Configure search and indexing in MOSS 2007 by defining the search service settings and managing the search experience for end users.
The primary function will be installing patches and service packs, management of the database back end will be performed by the SQL Server Admin.
Third party companies should manage the code they developed and ensure it stays compatible with SharePoint as Microsoft adds patches.
There is some advanced training here: http://technet.microsoft.com/en-us/library/cc299032.aspx
Free online training is available here for reference. This would have to be installed on a SharePoint server and requires SQL Server 2005, but it does provide a training portal in SharePoint for reference via SharePoint itself.: http://www.microsoft.com/downloads/details.aspx?FamilyID=673DC932-626A-4E59-9DCA-16D685600A51&displaylang=en
Labels: Support
